Returns & Damages

Every piece is made by hand, one at a time. All sales are final. I do not offer refunds, returns, or exchanges.

 

If your piece arrives damaged

If your order arrives broken or damaged in transit:

1. Email me at lucentglasswork@gmail.com within 14 days of delivery.

2. Include photos of the damage, the shipping box, and the packing materials. Keep all packaging until the claim is resolved.

3. If the piece can be repaired, I'll repair it. Ship it back to my studio and I'll cover return shipping both ways.

4. If it can't be repaired, I'll remake it in the same design as closely as handmade work allows.

This applies only to damage that occurs in transit and is reported within 14 days of delivery. I don't offer repairs outside of that.

Not covered: damage reported more than 14 days after delivery, damage from handling, hanging, mounting, or installation, damage from cleaning products or improper care, and normal changes to patina or solder over time.

Commissions and custom work

Custom and made-to-order pieces are final sale. I share progress photos during the build, and that's the point to request changes. Once a piece is complete, it can't be altered or cancelled.

 

Wholesale

Wholesale orders are governed by the terms on your invoice, not this policy.

Natural variation

Handmade glass has bubbles, seed lines, and color shifts between sheets. Solder lines vary by hand. These are characteristics of the material, not defects.